POLICY & GENERAL INFORMATION

Last Updated June 12th, 2022


Bookings

All bookings must be made online and has a 48 hour lead time.

Once you have decided on a date to book, you will be required to pay either through a 25% partial payment/deposit or in full price through debit or credit during checkout.

** 25% of the full payment is non-refundable and non-transferable. For any rescheduling, cancellations, or no-shows, please read below. **

Any remainder will be paid on the day of the appointment.


Business Hours

We are open Monday, Tuesday, Thursday and Friday from 9:30 AM to 5:30 PM
& Wednesday and Saturday 9:30 AM - 2:30 PM.

Closed all holidays and Sundays. 

All messages and inquiries will be answered during the business days from 8 AM to 7 PM.


After Hours / Squeeze-Ins / Last Minute Appointments

If you wish to come early, book past our business hours, or have a squeeze-in/ last minute appointments, a $20 fee will be applied.


Consent and Waiver Form

After booking your appointment, you will be required to fill out a consent and waiver form online that will be sent via e-mail.

This is for first-time clients only and must be submitted back prior to receiving any service. Failure to do so will make you ineligible to receive service. 


Cancellations & Refunds

Please provide a 72-hour notice to cancel your appointment. 25% of the full payment will be deducted. This is non-refundable and non-transferable. 

Providing less than 72 hours to cancel will make your full payment forfeited.  

We reserve the right to refuse our services.


Reschedule

If you need to reschedule, please be respectful to provide a 48-hour notice prior to your scheduled appointment.

Asking to reschedule less than 48 hours will have you lose 25% of your full payment or the deposit. If you paid in full payment, you will be required to pay back the 25% on the rescheduled date before the start of your service. If you paid through a deposit, a new deposit will have to be made to book again. 

You may reschedule one time with the time frame of up to 2 weeks from the initial session before the payment will be forfeited and you will have to provide a new full payment.

Check the online booking to view what's convenient for you and inform the Artist what date you'd like to reschedule. 

Lateness

Please arrive on time or 5 minutes early for your appointment.

If for any reason you are expecting to be late, for no more than 15 minutes grace period, please inform me as soon as possible. If you are more than 15 minutes late, a $15 late fee will be applied.

Keep in mind there will be other clients after you. Your service may be altered to fit the remaining time available. 

More than 30 minutes late will cancel your appointment and your full payment will be forfeited. Asking to reschedule will have you to provide a new full payment. No exceptions.


No Shows

If you do not show up to your appointment without notice, your appointment will be cancelled and the payment will be forfeited. No exceptions. 

If you wish to book again, full payment will be required.


Allergy Test 

If you wish to take a patch test for possible risks of allergic reactions, please inform us. This must be taken 48 hours prior to your appointment.

If you choose to waiver the test, the Artist is released from liability. 

No refunds will be issued for reactions or contraindicated medical conditions. However, if you received an eyelash extension service, removal will be made free of charge. 


No Guest

All procedures require the full attention of the Client and the Artist. As such, only the client who booked for the scheduled time slot is allowed in the room during the duration of the treatment. 

There is no waiting area as this is a home-based private studio. Thus, I request you do not invite any friends, family (no parents or children), or pets to your scheduled appointment.


Location

This is a home-based private studio located in a residential neighbourhood near Malvern Town Centre.

The address is 100 Wingarden Court, Suite 710. Buzzer #1252.


Parking

Guest parking lots are located right in front of the building. 


Public Transits

39A and 133 bus stops are located at the intersection of Neilson and Crowtail - an easy walk going straight to the building. 


Payment Options

​We accept Visa, Mastercard, and Interac. All transactions are subject to 13% HST tax. Payment through cash is taxless. 

Prices are subject to change at any time. 

If you have any questions or concerns, please contact me.